If an expected email has not arrived, these checks help narrow down the problem before you contact AvrinTech.
- Confirm the sender used your full email address and ask when the message was sent.
- Search your mailbox, including Junk Email, Deleted Items, and Archive. Check any inbox rules that may move messages.
- Compare Outlook with your organization’s webmail. If the message appears in webmail but not the app, tell us which app and device are affected.
- Ask the sender whether they received a delivery failure. Keep the complete error text.
What to include in your support request
Send the affected mailbox, sender address, approximate send time and time zone, subject, and any delivery error to [email protected]. If your email is unavailable, use the client portal to open a ticket.
Do not share your password or verification codes. Avoid forwarding confidential message content unless it is needed for the investigation.
Further reading: Microsoft: Edit or fix an Outlook rule.
