Services and agreements
These terms apply to avrintech.net and services supplied by Avrin Technologies, LLC, operating as AvrinTech. An accepted order, signed proposal, statement of work, or service-specific agreement describes the applicable scope, price, term, responsibilities, and any support commitments. A signed agreement’s express terms control where they conflict with this general framework, subject to applicable law.
Accounts and authorized instructions
Provide accurate account and billing information and keep authorized contacts current. You must have authority to order services and approve changes on behalf of the organization you represent. Protect your account credentials and promptly report suspected unauthorized access.
Before changing systems or releasing information, AvrinTech may need to verify the requester’s authority. A ticket or informal inquiry does not by itself authorize work outside the agreed service scope.
Orders, payment, and renewal
Review the price, billing frequency, commitment term, renewal arrangements, and applicable vendor conditions before accepting an order. A monthly payment schedule can belong to a longer commitment. Details are addressed in the applicable order or agreement and our Billing and Cancellation Policy.
Specialist products, including government and nonprofit licensing, can require eligibility verification. Product names or catalog availability do not establish eligibility.
Responsible use
Use services lawfully and comply with our Acceptable Use Policy and applicable third-party requirements. You are responsible for the content, users, applications, and instructions you control, including obtaining necessary rights and permissions.
Equipment payment, ownership, and recovery
Unless a written equipment agreement provides otherwise, equipment sold by AvrinTech must be paid for in full before AvrinTech releases its retained ownership or payment-security rights. Where applicable law treats a reservation of title in delivered equipment as a security interest, AvrinTech’s rights are limited to the security interest and remedies validly established under that law.
The applicable equipment order or agreement must identify the equipment and document any necessary security agreement or other requirements. Leased, rented, or loaned equipment is governed by its separate agreement and does not become customer-owned merely through service payments.
For payment default, AvrinTech reserves the right to seek recovery of unpaid equipment on a case-by-case basis, to the extent permitted by the applicable agreement and law. Any repossession must use lawful procedures, including judicial process where required or permitted nonjudicial recovery without a breach of the peace. This provision does not authorize forced entry, trespass, or seizure of unrelated customer-owned property.
Required notices, rights relating to customer data, and any lawful disposition of recovered equipment must be respected. Proceeds, expenses, credits, and any remaining balance are handled under the applicable agreement and law; recovery does not permit a duplicate collection of amounts already satisfied.
Third-party products and service boundaries
Microsoft, registrars, hosting infrastructure, and other third-party services can carry their own terms, technical limits, renewal conditions, and cancellation rules. AvrinTech’s work does not remove those requirements.
Backup, monitoring, recovery, migration, and managed support coverage exist only to the extent stated in the applicable service scope. Agree on what is protected, who is responsible, and how work is authorized before relying on a service for a particular outcome.
Support and changes
Use the support hub to submit or track service requests. Include the affected service, the exact error, when it began, and the impact on your organization. Published availability or response-time commitments apply only where expressly included in your agreement.
Planned changes may require coordination with customer contacts or other providers. Timing, access, testing, and any expected interruption should be agreed before changes begin.
Service restrictions and termination
Suspension, termination, access to data, and amounts due are governed by the applicable agreement, the Billing and Cancellation Policy, and applicable law. Security incidents, unlawful activity, or abuse may require protective action under the Acceptable Use Policy.
Disputes and applicable terms
Start by contacting AvrinTech with the affected order or invoice and a description of the issue. Any agreed warranty, liability allocation, dispute procedure, or other legal remedy must be set out in the applicable agreement; this page does not create an unlimited service guarantee.
These terms are governed by applicable United States federal law and the laws of the State of New Jersey, without regard to conflict-of-law rules, except where mandatory applicable law requires otherwise. Any specific dispute procedure or venue is governed by the applicable written agreement and law.
Nothing in these terms removes rights or remedies that applicable law does not allow the parties to waive.
Questions and updates
Contact us through the contact form for questions about these terms. Updates will be posted with a revised effective date. A posted update does not override an existing signed agreement by itself.
