Who this policy covers
Avrin Technologies, LLC, operating as AvrinTech (“AvrinTech,” “we,” or “us”), provides technology services and operates avrintech.net. This policy describes information handled through our website, client portal, sales communications, and support interactions. A separate service agreement may address our handling of information in customer-managed systems.
Information involved in our services
- Contact and organization details you provide, such as your name, email address, phone number, and company.
- Account, order, subscription, invoice, and transaction records used to administer services.
- Messages, attachments, and troubleshooting information submitted through contact forms, email, or support tickets.
- Technical information associated with website or service access, such as IP addresses, request logs, and browser or device information.
Provide only information needed for your request. Do not send passwords, one-time authentication codes, recovery keys, or unnecessary sensitive information in tickets or contact forms.
Why information is used
Information is used to respond to inquiries, administer accounts and services, process orders and billing, investigate support issues, protect systems, and meet applicable recordkeeping or legal requirements. Where marketing communications are sent, you may ask to stop receiving them; essential account and service messages may still be necessary.
Service providers and disclosures
Providing services can involve hosting and infrastructure providers, business communication platforms, software and licensing vendors, and payment processors. Information relevant to their role may be handled by those providers. Their own terms and privacy notices may also apply when you use their services directly.
Website usage and performance analytics can involve Cloudflare, as described below. Information handled by a provider remains subject to the relevant service arrangements and privacy notices; this policy does not grant permission to sell customer account or support information.
Information may also be disclosed when required by applicable law or a valid legal request, or when reasonably necessary to address fraud, misuse, security incidents, or a business transfer, subject to applicable requirements.
Retention and security
Information is retained while needed to administer active services, handle support and billing, maintain security, resolve disputes, or meet applicable legal and accounting requirements. Retention depends on the record type and applicable agreement. Information may remain in backup copies until their normal rotation or expiration. Information that is no longer needed should be deleted or de-identified through the applicable retention and disposal process; this policy does not promise an immediate purge of every backup or vendor system.
Security measures must be appropriate to the systems and information involved. No website, communication method, or storage system can eliminate every security risk. This policy does not promise a particular certification or a guarantee against unauthorized access.
Questions and privacy requests
Use our contact form and identify your request as a privacy inquiry. Describe the information or account involved without including passwords or authentication codes. We may need to verify identity or authority before releasing account information or acting on a request.
Rights and exceptions depend on applicable law and the circumstances. Some records may need to be retained for service, accounting, dispute, or legal purposes.
Updates
When this policy changes, the updated version and effective date will be posted here. Any additional notice required by applicable law will be provided.
