When your website is unavailable or displays an error, open a support ticket with enough detail for us to reproduce the issue.
Include these details
- The full affected URL and your domain name.
- The exact error message or a screenshot with private information removed.
- When the problem began, including your time zone.
- Whether every page is affected or only a particular page or action.
- Any recent website, plugin, hosting, or domain changes.
- Whether the issue also occurs on another device or network.
If you can safely test from another device or network, note the result. Do not repeatedly submit checkout forms or make changes to DNS while troubleshooting.
Email [email protected] or open a ticket through your client portal. Describe the business impact, such as all visitors being unable to reach the site.
Do not include passwords, payment details, session links, or customer records in screenshots.
